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Contact Your Local Wellness Shop

Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.

During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

RETAIL STORES

At the prompt dial “1” to be directed to the local store.

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

NEW DELIVERY CONCERNS

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

JACUZZI FOR LIFE & MAINTENANCE PLANS

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

WARRANTY INQUIRY

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca

HOT TUB STORE INQUIRY

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca,
customerservice@hottubstore.ca, or call 1-888-436-0110

ABOUT US

About Wellness Shop

Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!

OUR REVIEWS

Trusted By Happy Homeowners

I’ve only had the initial visit at this point, but nice guys and explained everything very well. Came highly recommended and I’ve been very happy to this point.
5/5

Ryan

Very friendly and professional service. Fixed the problem quickly and efficiently. Always does a wonderful job.
5/5

Steve and Karen

JFL maintenance appointment. Required some warranty work as well. Very friendly, knowledgeable and professional service person.
5/5

Grant & Donna & Donna Neal

Zack’s great service and help with any questions. We are just waiting for our gazebo to be installed. We decided on that after the purchase
5/5

Darrin & Johanna

Jennifer answered all my questions with expertise and kindness about purchasing an infrared sauna.
5/5

Julie + Scott

Compare to our closest store, your prices are worth the wait, although you were pretty fast.
5/5

Christian

Andrew came to open up & service our hot tub for this Spring season. He was very experienced & caring, and did a great job! We are very happy with it!
5/5

Jacqueline & James

Compact Indoor Sauna - Wellness Shop

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Connect with our passionate leisure experts to turn your dream space into reality. Together, we’ll elevate your home with the perfect backyard retreat.
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